inn04 Terms & Conditions

01Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player" or "you") and inn04 ("the Platform", "we", "us", or "our"). By accessing, registering on, or using any part of the inn04 platform at inn04.org, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.

These Terms apply to all products and services available on the inn04 platform, including but not limited to casino games, sports betting, crash games, fishing games, live dealer tables, deposit and withdrawal services, bonus and promotional programs, and customer support interactions. If you do not agree to any part of these Terms, you must immediately stop using the platform.

02Eligibility

Access to and use of the inn04 platform is restricted to individuals who meet all of the following eligibility requirements. By using the platform, you represent and warrant that:

• You are at least 21 years of age. This is a firm requirement and no exceptions are made under any circumstances.
• You are legally permitted to participate in online gambling activities under the laws and regulations applicable to your jurisdiction.
• You are acting on your own behalf and are not operating as an agent, trustee, or representative of any third party.
• You have not previously been excluded from the inn04 platform, or from any affiliated platform, for any reason including breach of these Terms.
• You are not a current employee, contractor, director, or close family member of any employee of inn04 or its affiliated companies.

03Account Registration

To access the full range of inn04 services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process, and to keep your account information updated at all times. The following obligations apply to all registered accounts:

• Each player may hold only one account. Duplicate accounts are prohibited and any duplicate discovered will be closed, with funds subject to forfeiture.
• You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your password with any other person. Inn04 will never ask for your password via any communication channel.
• You must notify inn04 support immediately if you suspect that your account has been accessed by an unauthorised third party or that your login details have been compromised.
• You are responsible for all activity on your account, whether or not you authorised it, until you notify inn04 and the platform confirms the account has been secured.

Inn04 reserves the right to carry out additional identity checks at any stage of the account lifecycle — at registration, following a change of personal details, prior to processing a withdrawal, or at any time a security concern is flagged. Failure to complete these checks may result in temporary suspension of account access.

04KYC and Identity Verification

In accordance with anti-money laundering (AML) best practices, inn04 requires all players to complete a Know Your Customer (KYC) verification process before withdrawals are processed and in certain other circumstances. The KYC process may require you to submit:

• A clear photograph or scan of a valid government-issued photo ID — National Identity Card (NID), passport, or driving licence.
• A recent selfie photograph clearly showing your face alongside the photo ID document.
• Proof of ownership of the payment method used for deposits and withdrawals (e.g. a screenshot of your bKash or Nagad account showing the registered mobile number matching your inn04 account).

Inn04 will process KYC documents within a reasonable timeframe, typically within 24 hours of submission. During the review period, deposit functionality remains available but withdrawals may be held pending verification. Documents submitted for KYC are handled in accordance with inn04's Privacy Policy.

05Deposits

Inn04 accepts deposits via the following payment methods available to players in Bangladesh. All deposits are processed in Bangladeshi Taka (BDT). The following conditions apply to all deposit transactions:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Payment method availability may change without prior notice.
• The minimum deposit amount for casino games is ৳200. Minimum deposit amounts for other products may vary and are stated at the point of deposit.
• Deposits must come from a payment account registered in your own name. Third-party deposits — where the depositing account belongs to a person other than the registered inn04 account holder — are strictly prohibited.
• Inn04 does not charge platform fees on deposits. Any fees charged by your mobile money provider or bank are your responsibility and are outside inn04's control.

06Withdrawals

Players may request withdrawal of available account balances subject to the conditions set out below. Inn04 aims to process all eligible withdrawal requests promptly. The following conditions govern withdrawal requests:

• Withdrawals are only processed to payment accounts registered in the same name as the inn04 account. Withdrawals to third-party accounts are not permitted under any circumstances.
• KYC verification must be completed before any withdrawal is processed. Accounts with incomplete or pending KYC status will have withdrawal requests held until verification is successfully completed.
• Active bonus funds are subject to wagering requirements before they may be withdrawn. Bonus funds that have not met the applicable rollover conditions cannot be included in a withdrawal request.
• Inn04 does not charge platform fees on withdrawals to bKash or Nagad. Processing times for verified accounts are typically 10 to 30 minutes. In exceptional circumstances, including high-volume periods or additional security checks, processing may take up to 24 hours.

Inn04 reserves the right to conduct additional security reviews on withdrawal requests above certain thresholds or where unusual account activity has been noted. These reviews are conducted to protect both the player and the platform and do not imply any wrongdoing on the player's part.

07Bonuses and Promotions

Inn04 offers a range of bonuses and promotional programs to eligible players. All bonuses are subject to the specific terms and conditions attached to each promotion, which are published at the time the promotion is made available. General conditions that apply to all inn04 bonuses include:

• Welcome bonuses are available to new players on their first qualifying deposit only. A player who has previously held an inn04 account is not eligible for new player bonuses.
• All bonuses carry a wagering requirement (rollover) that must be met before the bonus balance or any associated winnings may be withdrawn. The applicable wagering requirement is stated in the terms of each specific promotion.
• Bonuses may not be transferred between players, sold, exchanged for cash outside of the stated rollover completion process, or used in any manner not explicitly permitted by the applicable bonus terms.
• Inn04 reserves the right to modify, cancel, or withdraw any bonus or promotion at any time without prior notice, subject to any bonus amounts already credited to an account at the time of modification.
• Bonuses are void if inn04 determines that a player has attempted to exploit, abuse, or manipulate any promotion — including through the use of multiple accounts, coordinated wagering patterns, or any form of arbitrage.

08Prohibited Activities

The following activities are strictly prohibited on the inn04 platform. Any player found to have engaged in any prohibited activity will have their account immediately suspended and all associated funds forfeited pending investigation. Inn04 reserves the right to report such activity to the relevant authorities:

• Registering more than one account, or using any device, identity, or payment method to circumvent the single-account rule.
• Using any software, bot, script, algorithm, or automated tool to interact with the inn04 platform in any way that a human player would not naturally do.
• Engaging in any form of collusion with other players to manipulate game outcomes, bonus eligibility, or wagering calculations.
• Depositing funds obtained through fraudulent means, including the use of stolen payment credentials, compromised bank accounts, or unauthorised credit cards.
• Any activity that constitutes money laundering, terrorist financing, or any other financial crime under applicable law.
• Exploiting any software error, technical glitch, or loophole in the inn04 platform to gain an unfair advantage. Any winnings resulting from exploitation of errors are not valid and will be reversed.

09Responsible Gaming

Inn04 is committed to promoting responsible gaming. The platform provides tools and resources to help players maintain control of their gaming activity. Players are encouraged to use these tools proactively:

• Deposit limits — players may set daily, weekly, or monthly deposit caps via account settings.
• Session reminders — players may configure time-based alerts to notify them when they have been playing for a specified duration.
• Self-exclusion — players who wish to take a break from gambling may request a temporary or permanent self-exclusion via the support team. Self-exclusion requests are actioned within 24 hours and cannot be reversed during the exclusion period.
• Reality checks — the platform displays session duration and net balance movement at regular intervals to help players stay informed about their activity.

10Intellectual Property

All content on the inn04 platform — including but not limited to the brand name, logo, website design, software interfaces, game presentation layers, text, graphics, images, audio, video, and data compilations — is the intellectual property of inn04 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal entertainment purposes only.

You may not reproduce, redistribute, publish, sell, sublicense, reverse-engineer, or create derivative works from any part of the inn04 platform without the prior written consent of inn04. Unauthorised use of inn04's intellectual property may result in account termination and legal action.

11Limitation of Liability

To the maximum extent permitted by applicable law, inn04 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with your use of the platform — including but not limited to loss of winnings, loss of data, loss of business, or any other financial or non-financial loss — even if inn04 has been advised of the possibility of such damages.

Inn04 does not guarantee uninterrupted or error-free access to the platform. The platform may be temporarily unavailable due to scheduled maintenance, technical faults, third-party service provider outages, or circumstances beyond inn04's reasonable control including natural disasters, internet service disruptions, or government action.

12Account Suspension and Termination

Inn04 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion. Circumstances that may lead to account action include but are not limited to:

• Breach of any provision of these Terms, including prohibited activities, eligibility violations, or identity misrepresentation.
• Failure to complete KYC verification within the required timeframe following a formal request by inn04.
• Reasonable suspicion of fraudulent activity, money laundering, or any other financial crime in connection with the account.

Where an account is closed due to a breach of these Terms, any bonus balances and bonus-derived winnings will be forfeited in full. Verified real-money balances not derived from prohibited activity may be returned to the player at inn04's discretion following the conclusion of any investigation.

13Amendments to These Terms

Inn04 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, inn04 will publish the revised Terms on this page with an updated "Last Updated" date. Where appropriate, inn04 may also notify players of significant changes via the registered email address or through an in-platform notice.

Your continued use of the inn04 platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the platform immediately and may request closure of your account by contacting support.

14Governing Law and Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law. Inn04 encourages players to resolve any disputes in the first instance by contacting our customer support team at [email protected]. Inn04 will endeavour to resolve all complaints within a reasonable timeframe. Players who remain dissatisfied after engaging the support process may seek further recourse through such channels as may be available to them under applicable law.

15Contact Us

If you have any questions about these Terms and Conditions, or wish to raise a complaint or enquiry regarding any aspect of the inn04 platform, please contact our support team. The team is available 24 hours a day, 7 days a week, in both English and Bengali.

Email: [email protected]