inn04 Privacy Policy

01Introduction

Inn04 ("the Platform", "we", "us", "our") operates the website inn04.org and is committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy explains what personal information we collect from you, how we use it, who we share it with, how long we retain it, and what rights you have over your own data.

This Privacy Policy applies to all visitors and registered players of inn04.org, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other cities and districts across Bangladesh. By using our platform, you consent to the practices described in this Privacy Policy.

02Information We Collect

Inn04 collects personal information in two primary ways: information you provide directly to us, and information collected automatically when you use our platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• Contact data: email address, mobile phone number (including the number linked to your bKash, Nagad, or Rocket account), and residential address.
• Identity verification documents: government-issued ID documents such as National Identity Card (NID), passport, or driving licence submitted as part of the KYC process.
• Financial data: deposit and withdrawal transaction records, payment method details (excluding full card numbers or mobile wallet PINs which we never store), and account balance history.
• Gaming data: betting history, wagering patterns, game preferences, session durations, win/loss records, and responsible gaming tool usage (deposit limits, self-exclusion requests, session reminders).

We also collect the following technical and usage data automatically when you access inn04.org:

• Device and technical data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: pages visited, links clicked, time spent on each section, navigation paths, and error logs generated during your session.
• Communication data: messages, enquiries, and support tickets submitted via our customer support channels, including any attachments or screenshots you provide.

03How We Use Your Information

Inn04 uses the personal data collected from you for the following purposes. In every case, we process data only to the extent necessary for the stated purpose:

• Account creation and management: to register your account, authenticate your identity, maintain your account settings, and provide access to all platform features.
• KYC and compliance: to verify your identity and age (21+ requirement), comply with anti-money laundering (AML) obligations, and meet any other applicable legal or regulatory requirements.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records.
• Customer support: to respond to your queries, resolve account issues, process complaints, and maintain a record of support interactions.
• Responsible gaming: to monitor gaming behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and ensure compliance with the platform's responsible gaming commitments.
• Platform improvement: to analyse usage patterns, diagnose technical issues, test new features, and improve the overall performance and user experience of the inn04 platform.
• Marketing and promotions: to send you relevant bonus offers, promotional notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time by contacting support.

04Legal Basis for Processing

Inn04 processes your personal data on the following legal grounds. Where more than one ground applies to a specific processing activity, the most applicable ground is listed:

• Contractual necessity: processing required to perform the contract with you — including account registration, deposits, withdrawals, KYC verification, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, abuse detection, and platform improvement — where our legitimate interests are not overridden by your fundamental rights.
• Consent: processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

05Sharing Your Information

Inn04 does not sell, rent, or trade your personal data to any third party. We share your information only in the following limited and controlled circumstances:

• Payment processors and banking partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Visa/Mastercard processing networks receive only the minimum data necessary to complete a financial transaction. They do not receive your gaming history or full KYC file.
• Game and software providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and NetEnt may receive session identifiers and basic account reference data necessary to deliver their games. They do not receive your full personal profile.
• Regulatory and law enforcement authorities: inn04 may disclose personal data to government authorities, regulators, or law enforcement agencies where required by law, court order, or to protect the safety and security of the platform or its users.
• Service and technology providers: third-party vendors engaged to provide infrastructure, analytics, fraud detection, customer support tools, or email delivery services may process limited data on our behalf under strict data processing agreements.

06Payment Data and Financial Information

Inn04 takes the security of financial data extremely seriously. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method, the payment transaction is processed through the relevant payment provider's secure infrastructure. Inn04 does not store your mobile wallet PIN, full card number, or CVV at any point.

We retain records of transaction amounts, timestamps, payment method type (e.g. bKash, bank transfer), and transaction reference numbers. These records are necessary to resolve disputes, process refunds where applicable, and comply with financial record-keeping obligations. Transaction records are retained for a minimum of 5 years in accordance with standard financial compliance practices.

07Cookies and Tracking Technologies

Inn04 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. The types of cookies we use include:

• Strictly necessary cookies: required for the platform to function. These include session authentication tokens, anti-fraud tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences such as language setting, last-visited game category, and responsible gaming reminders you have configured.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform. This data helps us understand which features are most used and where technical improvements are needed. Analytics data does not personally identify you.
• Marketing and retargeting cookies: used only where you have consented to receive promotional communications. These cookies help us understand whether a promotional message reached you and whether you engaged with it.

You can control and manage cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the inn04 platform — for example, disabling session cookies will prevent you from remaining logged in. For further information about managing cookies, refer to your browser's help documentation.

08Data Retention

Inn04 retains your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable legal and regulatory obligations. The following general retention periods apply: account and identity data is retained for a minimum of 5 years following account closure to comply with AML and KYC record-keeping requirements; financial transaction records are retained for a minimum of 5 years; customer support correspondence is retained for 3 years; gaming and session data used for responsible gaming monitoring is retained for the duration of the account plus 2 years.

Where personal data is no longer required for the purpose for which it was collected and no legal obligation requires us to retain it, inn04 will securely delete or anonymise the data. Anonymised and aggregated data (from which you cannot be personally identified) may be retained indefinitely for platform analytics and improvement purposes.

09Data Security

Inn04 implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption on all data transmitted between your device and inn04.org, ensuring that data in transit cannot be intercepted by third parties.
• Encrypted storage of sensitive personal data at rest, including identity documents and financial records, using strong encryption algorithms.
• Access controls and role-based permissions ensuring that only authorised inn04 personnel can access specific categories of personal data, and only to the extent required for their role.
• Regular security reviews, vulnerability assessments, and penetration testing conducted to identify and remediate potential weaknesses in the platform's security posture.

While inn04 takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, inn04 will notify affected players promptly and take all necessary steps to contain and remediate the breach.

10Your Rights Over Your Personal Data

Inn04 respects your rights over your personal data. You may exercise any of the following rights by contacting our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, typically within 30 days:

11Children's Privacy

The inn04 platform is strictly intended for adults aged 21 years and above. Inn04 does not knowingly collect, process, or store personal data from any individual under the age of 21. If we discover or are notified that a person under 21 has registered an account or provided personal data to the platform, we will immediately close the account, delete all associated personal data to the extent permitted by law, and — where appropriate — report the matter to the relevant authorities.

12Third-Party Links and Services

The inn04 platform may reference third-party services such as payment providers (bKash, Nagad) or game providers (Pragmatic Play, Evolution Gaming). These third-party services operate under their own privacy policies, which inn04 does not control. Inn04 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policy of any third-party provider before using their services in connection with your inn04 account.

13Changes to This Privacy Policy

Inn04 reserves the right to update or revise this Privacy Policy at any time. When we make material changes to the policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through an in-platform notification.

Your continued use of the inn04 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes made, you should stop using the platform and may request closure of your account by contacting support.

14Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how inn04 handles your personal data, please contact our support team. All data-related requests and privacy enquiries are handled with confidentiality and processed within 30 days of receipt.

Email our data team: [email protected]

Our support team is available 24 hours a day, 7 days a week, in both English and Bengali. When submitting a data rights request, please include your registered account username and a clear description of your request so we can process it efficiently.