inn04 Frequently Asked Questions

Registering at inn04 takes under two minutes. Visit inn04.org, tap the registration button, and enter your mobile number, a strong password, and your date of birth. You must be 21 or older to open an account. After submitting, an OTP is sent to your registered mobile number — verify it to activate your account and make your first deposit.

inn04 accepts three government-issued identity documents for KYC: your Bangladesh National Identity Card (NID), a valid Bangladesh passport, or a Bangladesh driving licence showing your date of birth clearly. Upload sharp, well-lit photos of the front and back of your document. Verification typically completes within 24 hours on business days — often faster during off-peak periods.

On the inn04 login page, tap Forgot Password and enter your registered mobile number. An OTP arrives within about one minute. Enter the OTP and set a new password of at least 8 characters mixing letters and numbers. If the OTP does not arrive after two minutes, check your signal and try again, or contact [email protected] for manual assistance.

No — inn04 strictly permits one account per player. Creating duplicate accounts using the same name, mobile number, device, or IP address violates our Terms and Conditions and results in all accounts being permanently suspended with any balance or winnings forfeited. If you have accidentally created a second account, contact support immediately so we can resolve it correctly.

To permanently close your account, email [email protected] with the subject Account Closure Request from your registered email address, and include your registered mobile number for identity confirmation. Any verified real-money balance remaining after open bets settle will be paid out to your linked bKash or Nagad wallet. Account closures are processed within 48 hours of the verified request.

bKash deposits at inn04 are credited instantly in most cases — usually within 30 seconds of the bKash transaction completing. During network congestion or peak hours it may take up to 5 minutes. If your balance has not updated after 10 minutes, contact support with your bKash transaction ID and we will investigate right away.

The minimum deposit at inn04 is ৳200 via bKash, Nagad, Rocket, or Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank the minimum is ৳500. inn04 does not impose a maximum single deposit limit, though your mobile banking provider may have their own daily transaction caps.

The minimum withdrawal at inn04 is ৳500 to a bKash or Nagad wallet and ৳1,000 to a bank account. Mobile wallet withdrawals are processed within 1 to 4 hours; bank transfers within 1 to 2 business days. Your account must be fully KYC-verified before your first withdrawal request can be approved.

inn04 charges no platform fee on deposits or withdrawals. However, your mobile banking provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges. These are set by your provider and are outside inn04's control, so always check your provider's current fee schedule before initiating a transfer.

The most common reasons for a delayed inn04 withdrawal are an incomplete KYC, a mismatch between the withdrawal wallet number and your registered payment details, or a temporary security review. Email [email protected] with your username and withdrawal reference number and our finance team will provide an update within 2 hours during business hours (Bangladesh Standard Time, UTC+6).

inn04 covers a wide range of cricket competitions including the Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, Test series, and all Bangladesh Tigers home and away fixtures. Betting markets typically include match winner, top batsman, total runs, method of first dismissal, and live in-play options throughout the match.

Yes. All slot games and live casino tables at inn04 use certified Random Number Generator (RNG) technology supplied by our studio partners including Pragmatic Play, Evolution Gaming, and Spribe. RNG certification guarantees that every spin, hand, or round outcome is statistically independent and cannot be manipulated by inn04 or any player.

Yes — inn04 is a fully browser-based platform built for mobile-first play. No app download is required on Android or iOS. Open inn04.org in Chrome on Android or Safari on iPhone, log in, and all games — slots, live casino, cricket betting, crash games — load directly in your browser over any 4G or Wi-Fi connection across Bangladesh.

Return to Player (RTP) percentages vary by game title but most slots at inn04 fall between 94% and 97%, which is standard across the industry. The exact RTP for each game is set by its provider and displayed in the game's information panel — tap the info icon inside any slot before you start playing to see it.

inn04 offers a welcome bonus to all newly registered players who complete KYC and make a qualifying first deposit. The current bonus amount and structure are shown on the promotions page at inn04.org at the time you register. All bonuses are subject to wagering requirements — read the T&C for any offer carefully before claiming it.

A wagering requirement tells you how many times you must bet the bonus amount before you can withdraw it as cash. For example, a 20x requirement on a ৳1,000 bonus means placing ৳20,000 in total qualifying bets . Cricket betting, slots, and live casino games all contribute towards the rollover at inn04, though contribution rates vary by game type — check the specific promotion T&C for the full breakdown.

Free spin winnings at inn04 are credited as bonus funds and are subject to wagering requirements unless the specific promotion states otherwise. The rollover multiplier for free spin winnings is listed in each promotion's T&C. Always check the offer details on inn04.org before claiming so you know exactly what is required before requesting a withdrawal.

Most inn04 bonuses are usable across cricket betting, slots, and live casino, though contribution rates toward the wagering requirement may differ by product. Cricket betting typically contributes 100% to the rollover, meaning every taka wagered on a qualifying cricket market counts in full. Some bonuses are product-specific, so confirm eligible bet types in the promotion T&C before placing bets.

inn04 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal details, payment information, and account activity are stored securely and never shared with third parties without your consent. All payments flow through established local channels including bKash, Nagad, and major Bangladeshi banks, adding a further layer of transaction security.

The minimum age to register and play at inn04 is 21 years old. This applies to all products including cricket betting, slots, live casino, and crash games. Age is verified during the KYC process using an official Bangladesh government-issued identity document. Any account found to belong to a player under 21 will be closed immediately and any balance forfeited.

inn04 provides responsible gaming controls directly inside your account settings. You can set a daily, weekly, or monthly deposit limit, activate a time-out from 24 hours up to 6 weeks, or request a self-exclusion period from 6 months to permanent. Log in, navigate to Account Settings then Responsible Gaming to apply any of these tools. Limit reductions take effect immediately; increases require a 7-day cooling-off period.

If gambling is causing you financial stress, relationship difficulties, or emotional harm, please reach out immediately. Email inn04's responsible gaming team at [email protected] with the subject Responsible Gaming Support — our trained team responds within 2 hours during business hours (Bangladesh Standard Time, UTC+6). You can also self-exclude instantly from Account Settings to block all access while you seek further help. Asking for support is always the right step.